The Problem
Universal Servo is a Florida-based robotics company that outgrew its project management tool. When the leaders at Universal Servo came to Idea Maker, they had an idea, a budget, and a list of requirements that the new solution needed to help them continue to grow and succeed.
The primary concern for Universal Servo was that the previous project management tool was quickly being outgrown. The company’s success meant more clients, more user roles, and more project tasks needing to be managed.
Universal Servo needed a solution that would do everything that SmartSheets and Microsoft Excel were doing but on a much larger scale. Their workflow and efficiency were suffering because the customer demand had grown to be more than the previous systems could handle.
They needed to manage multiple customers, employees, and contractors without sacrificing security or the chance that one project’s interactions with the program might influence another project sheet. Many of Universal Servo’s robot repair projects were of a confidential nature and needed the added security of user permissions. Their current system didn’t offer this level of secure versatility.
After discussion with the people who used the current programs most, they decided that Idea Maer needed to provide them with a customized job ticketing program, a user-friendly interface, with different user roles and security levels.
Our Solution
Universal Servo was concerned that they’d need a completely new program to manage their project needs. However, instead of building from the ground up, Idea Maker suggested a custom database and a middleware program to bridge the gap between their current systems and the new database.
Client Focused Project Management Tool
Idea Maker always works with clients to keep their solutions in line with their budget and build long-term solutions that can grow with its future success. Further, our team of experts views the problem from a different perspective than the company and can often see solutions previously available. Our designers created a project management tool that solved Universal Servo’s initial concerns and left room for significant growth as their business continues to succeed.
The Idea Maker Process
The experts at Idea Maker work with the client to hear and understand their needs fully. Together they explore the solutions that will work within the client’s budget and continue working as their company grows. Our team of experts has experience working with many different software platforms and concepts and is constantly pushing the envelope with new ideas and projects.
What We Did
Idea Maker worked with the client to build a customized database to contain and organize all work orders and customer requests into an easy-to-use platform. This database can track different user roles and security levels and only gives access to users to the projects they are assigned to. Using a custom middleware program, Idea Maker integrated the programs Universal Servo already used into a seamless database.
Each new job that came in needed to be recorded and organized into the database. Creating a customized ticketing program made this process more efficient and conveyed all the information required to the team working on that job.
The custom middleware integrated their database with their job ticketing system and increased their workflow efficiency. Each user role is set up with individual permissions to keep the information each tech or customer receives relevant only to their project: no extra data, no confusion.
Client Success Stories
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Their customer service is excellent — they’re incredibly accessible and available, which I appreciate. Furthermore, they have enough experience and bandwidth to fulfill all my needs. They’re one of the best vendors I’ve worked with.
Oscar Martinez
Project Manager
Idea Maker's portfolio is what drew us in. Their design style was in alignment with what we were after. We had initial consultations with 3 companies that we had narrowed it down to. Once we had our initial meeting with Tom at Idea Maker we knew we had the right choice to make. Their communication style works well for us.
JR Krebs
Project Lead, Legal Company
I have never had a site like this built before. I felt that Idea Maker and Tom had built numerous sites like this, and they were pros.
Ryan Beachum
Founder & CEO, HelloVacay
This is a boutique development firm where the Founder is directly involved with the project and the primary contact. This is unlike many development firms where you are simply handed off to developers that are not stakeholders. This is an important distinction that results in much better project accountability.
John Larkin
CEO, Advance CPE
The way they understand the requirements we present to them is fairly solid. Both in terms of bringing their own interpretation in nailing the requirements and their design sense. By the time we launched, I had gotten significantly more value from our collaboration than what we had discussed in the original specs.
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Founder, BLodgic LLC
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